Get Answers, Stay Confident
General Queries
What makes your products special?
We carefully select natural, organic, and pet-safe products—free from harsh chemicals, ensuring gentle and effective care for your pet.
Are your products safe for all pets?
Yes! Our formulas are carefully crafted for dogs and cats, but always check individual product descriptions for any breed-specific recommendations.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need changes, reach out ASAP at Support@PureSpaw.com—we’ll do our best to assist!
Do you test on animals?
Never! We’re proud to be cruelty-free, because pets deserve love—not lab tests.
Do you offer gift cards?
Yes! Our digital gift cards make the perfect gift for pet lovers, allowing them to choose exactly what they need.
Shipping & Happiness
How long does shipping take?
- Standard Shipping: 7-12 business days
- Expedited Shipping: Available at checkout
- A $25 surcharge applies to orders outside the contiguous U.S.
Do you offer free shipping?
Yes! We provide free shipping on all orders above $50 because happy pets deserve hassle-free deliveries.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email—so you’ll always know where your package is!
Do you ship internationally?
Yes we do ship outside of the US, however extra rates may apply.
What if my order is delayed?
Shipping times may vary due to weather, holidays, or carrier issues. If it’s been longer than expected, contact us at Support@PureSpaw.com, and we’ll look into it.
Refunds & Returns
What is your return policy?
You can view our return policy here.
How do I initiate a return?
Start your return via your online account or email us at Support@PureSpaw.com for assistance
What items are non-returnable?
Unfortunately, we do not accept returns on:
- Perishable goods (like food)
- Custom or personalized items
- Personal care products
- Sale items & gift cards
How long does it take to process refunds?
Once approved, refunds are processed within 10 business days. If you haven’t received your refund, email us at Support@PureSpaw.com.
What if my product arrives damaged or incorrect?
We’re sorry! Inspect your order upon arrival, and if anything is damaged or incorrect, contact us immediately at Support@PureSpaw.com, and we’ll make it right.
Still Have Questions?
We’ve got answers. Let’s make it clear, simple, and hassle-free.
