Return & exchange

Refund & Return Policy

Effective Date: February 21, 2025

We want you to be completely satisfied with your purchase. If you are not, please review our refund and return policy below.

1. Return Eligibility

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Personalized or perishable products cannot be returned.

2. Refund Process

  • To initiate a return, contact us at support@purespaw.com with your order details.

  • Once approved, we will provide return instructions.

  • Refund & Return PolicyRefunds will be processed to the original payment method within 5-7 business days.

3. Exchanges

If you received an incorrect or defective item, please reach out to us immediately for a replacement.

4. Missing or Damaged Packages

If your package was damaged during transit, save the box and merchandise, and notify us immediately at support@purespaw.com.

If your package is missing, please check around your property to see if it was placed in a secure location. You can track your package on the shipping carrier’s website to see proof of delivery.

If the package is not found, notify us within three days of the scanned delivery date at support@purespaw.com. We will start a trace with the carrier and take the necessary follow-up steps. This process typically takes 2-3 business days. If you received an incorrect or defective item, please reach out to us immediately for a replacement.